Return Policy for Online Course Payments
Effective Date: 07th of December 2024
At the Ravana Aviation Kite Association, we strive to ensure a positive experience for all our participants. However, we understand that unforeseen circumstances may require a refund or cancellation of your course enrollment. The following policy outlines our terms for returning online course payments:
1. Eligibility for Refunds
- Cancellation Requests:
- Participants may request a refund within 7 days of payment, provided the course has not been accessed or commenced.
- Once the course materials have been accessed, refunds will not be issued.
- Technical Issues:
- If participants face technical difficulties that prevent them from accessing the course, a refund or alternative solution may be provided upon verification of the issue.
- Cancellation by Association:
- If a course is canceled by the Ravana Aviation Kite Association, participants will be eligible for a full refund.
2. Refund Process
- Refund requests must be submitted in writing to [Insert Contact Email or Address].
- The refund process may take up to 10 business days after approval, depending on the payment method used.
- Refunds will be issued using the original payment method unless otherwise agreed.
3. Non-Refundable Scenarios
- No refunds will be provided if the participant fails to complete the course or meet attendance/participation requirements.
- Payments for special promotions or discounted courses are non-refundable unless explicitly stated.
- Refunds are not available for administrative fees or third-party payment processing charges.
4. Exceptions
We recognize that exceptional situations may arise. In such cases, requests will be considered on a case-by-case basis. For assistance, contact our support team at [Insert Contact Information].
5. Contact Information
For refund requests or questions regarding our return policy, please contact us via:
- Email: info@rakasl.com
- Phone: 071 250 1063
We value your trust and commitment to the Ravana Aviation Kite Association and look forward to supporting your learning journey.